Terms and Conditions

Introduction

These Terms and Conditions govern the use of services provided by Dove Global Investment and apply to all customers engaging with our courier and delivery operations.

Acceptance of Terms

By using the services of Dove Global Investment, you agree to comply with and be bound by these Terms and Conditions.

Services

Dove Global Investment provides courier and delivery services within Sierra Leone and for international shipments where applicable, subject to operational availability and service scope.

Customer Responsibilities

Customers are responsible for providing accurate shipment details, including recipient information, package contents, and delivery instructions.
All items submitted for delivery must comply with applicable laws and regulations.

Prohibited Items

Dove Global Investment does not accept items that are illegal, hazardous, perishable without proper handling arrangements, or restricted by local or international shipping regulations.

Delivery and Timelines

Delivery timelines are estimates based on operational conditions and may be affected by factors such as weather, transportation delays, or regulatory processes.

Fees and Payments

All service fees must be paid as agreed prior to or at the time of service, depending on the arrangement.
Additional charges may apply for special handling, remote delivery locations, or customs-related processes.

Liability

Dove Global Investment handles shipments with care, but liability for loss or damage is limited to the extent permitted under applicable laws and based on declared shipment value where provided.

Claims

Any claims regarding loss, damage, or delay must be submitted within a reasonable time after delivery or the expected delivery date, with supporting documentation.

Service Limitations

Dove Global Investment reserves the right to refuse, delay, or cancel shipments that do not comply with these Terms and Conditions or applicable regulations.

Amendments

These Terms and Conditions may be updated periodically to reflect operational or regulatory changes, and continued use of services constitutes acceptance of any updates.

Contact Information

Dove Global Investment
Address: 12c Thompson Bay, via Wilkinson Road, Freetown, Sierra Leone
Phone: Nil
Email: shift@thedoveglobal.com